Politique de confidentialité

1. Identity of the data controller

The person responsible for processing the data collected on the Site is: L'Eau Claire SARL
Head office: 395 route de la Genèbre, 24390 Hautefort, France
SIRET NO.: 949 285 779
Email: contact@auperigordnoir.fr
Phone: +33 5 53 42 77 50

2. Data collected

We collect the following personal data via the forms on the Site:
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‍Contact form :
- Name and surname
- Email address
- Message
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‍Navigation data :
When you browse the Site, we automatically collect data via cookies (see the section on cookies):
- IP address
- Browser type
- Pages visited and length of visit
- Financial and payment data (if online payment): your bank details (in this respect we inform you that all payment transactions are encrypted by the receiving bank or the accredited storage center and that we do not keep any bank card numbers after your stay), information on your reservations, etc.;
- Personal preferences: this includes your cookie preferences.

3. Purposes of the treatment

The Personal Data listed above may be collected and processed for the following purposes:

‍Managing a reservation
‍The processing of your data is necessary to keep you informed of the status of your reservation, the summary of your reservation, accept your payment, etc.

‍Access to customer service
‍We process your Personal Data as part of our customer service in order to respond to your requests, in particular through the contact form.

‍Improving our services
‍We process your browsing and booking data for analysis and statistical purposes. Indeed, this data allows us to analyze how you use our Site and to improve its ergonomics and quality.

‍Marketing
‍We process your data in order to manage your reservation and to send you targeted information by email or SMS according to your preferences. Treatments for marketing purposes require your consent. Thus, you can unsubscribe from our communications at any time.

In the event that you have given us your consent, we may use the information you have provided to us for the following purposes:
- Sharing information about our events, products, services, current offers;
- Recommendations on certain products or services that may be of interest to you;
- Customer study in order to better understand your expectations concerning the products and services offered by our Site.

4. Legal basis for processing

The data processing carried out is based on the following legal bases:
‍Consent : You consent to the processing of your data by submitting a contact form.
‍Legitimate interest : To improve the user experience and carry out statistical analyses.
‍Legal obligation : To comply with legal obligations in terms of data retention.

As part of the use of our Site, you may receive information from third parties with whom we collaborate in order to offer you certain services. It can be:
- Accredited financial institutions and storage centers;
- Fraud detection and prevention entities;
- Service providers related to marketing, communication and advertising.

Personal Data collected from the Site is mainly processed by the internal services of the Data Controller. However, we may share your information with the third parties listed above, in particular for the following reasons:
- proceed with payment in the case of financial institutions and accredited storage centers;
- verify your credit and identity with respect to fraud detection and prevention entities;
- optimize your experience on our Site and improve our services with regard to service providers related to marketing, communication and advertising.
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We require third party recipients of your personal data to commit to complying with the Personal Data Regulations. The third parties listed above may only use your personal information according to our instructions and not for their own use. Your login and browsing data can also be transferred to Google Analytics. We may also communicate your Personal Data to respond to an injunction from the legal authorities.

5. Data retention period

‍Contact form data : kept for a maximum period of 1 year after the last interaction.
‍Navigation data : kept for a maximum period of 13 months.

6. Data recipients

The data collected is intended exclusively for L'Eau Claire SARL.
We only share your personal data with third parties in the following cases:
When necessary to comply with a legal obligation.
With third party service providers involved in hosting the Site (Webflow) and the booking engine (Thaïs) and navigation statistics (Google Analytics, if applicable).

7. Your rights

In accordance with RGPD, you have the following rights concerning your personal data:
‍Right of access : You can ask to receive a copy of your personal data.
‍Right to rectification : You can request that inaccurate data be corrected.
‍Right to erasure : You can request the deletion of your personal data.
‍Right to object : You can oppose the processing of your data for legitimate reasons.
‍Right to portability : You can request to receive your data in a structured and commonly used format.
‍Right to limitation of treatment : You can request the suspension of the processing of your data.

To exercise these rights, you can contact us at the following address:
Email: hotelauperigordnoir@outlook.fr
Mailing address: 395 route de la Genèbre, 24390 Hautefort, France

‍If you feel that your rights are not respected, you can file a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés) via the site www.cnil.fr

8. Data security

We implement all the technical and organizational measures necessary to guarantee the security of your personal data and to avoid their loss, alteration or unauthorized access.

9. Cookies

Cookie Policy
‍During your visit to our Site, cookies can be installed on your Terminal (computer, tablet, smartphone). A cookie is a small text file that is stored in a dedicated space on your device's hard drive. It allows your Terminal to be recognized during subsequent visits and facilitates navigation by remembering certain information (for example: display preferences, active sessions).

‍Purpose of cookies
‍The cookies we use on the Site are used for various purposes, including:
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- Strictly necessary cookies
These cookies are essential for the proper functioning of the Site. Without them, some essential functionalities may not be accessible (for example: session management or connection security).
- Performance and statistical cookies
These cookies allow us to measure the audience and the performance of the Site in order to improve its content and ergonomics. They collect anonymous information on how visitors use the Site (pages visited, length of visit, navigation path).
- Personalization cookies
They are used to adapt the display of the Site according to the parameters of your Terminal (language, screen resolution, operating system) to offer an optimal user experience.
- Security cookies
These cookies ensure the protection of your data by strengthening security during your browsing (example: automatic reconnection after a period of inactivity).

‍Your choices regarding cookies
‍You have the option of manage your preferences regarding cookies at any time:

- Management via the consent banner
During your first visit, a banner invites you to accept, refuse, or customize the types of cookies you want to activate. Your choices can be modified later via the consent manager available on the Site.
- Management via browser settings
You can set your browser to:Accept all cookies.Block all cookies.Be alerted when cookies are setted.Delete cookies that are already installed on your device.Here's how to manage cookies on the main browsers:
‍Google Chrome :
Go to “Settings”, then “Privacy and Security” > “Site Settings” > “Cookies and Site Data.”
- Mozilla Firefox :
Go to “Options”, then “Privacy and Security”, and configure the cookie settings in the corresponding section.
- Safari :
Go to “Preferences”, then “Privacy”, and select your cookie management preferences.
- Internet Explorer :
Go to “Tools”, then “Internet Options” > “Privacy”, and adjust the settings as needed.

‍Consent and refusal of cookies
‍The installation of cookies on your Terminal is subject to your consent, except for cookies that are strictly necessary for the functioning of the Site. If you accept cookies via the consent banner or via your browser settings, they will be activated for the set period of time. On the other hand, you can refuse non-essential cookies, which will not impact your access to the Site, but could limit certain functionalities such as:
- The recording of your display preferences.
- Access to personalized content.
- Memorizing your active session.
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‍Deleting and deactivating cookies
‍You can delete cookies installed on your device at any time via your browser settings. Deleting some cookies will not prevent you from browsing the Site, but may result in a degraded user experience.
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‍Private browsing and deactivating third party cookies
‍Most browsers offer a mode of private browsing, which allows you to browse the Internet without keeping a history of the pages visited or cookies. At the end of your session, the cookies created during navigation are automatically deleted. If you want to limit the collection of data by third-party cookies (advertising, audience analysis, etc.), you can configure your browser to:
- Block third party cookies only.
- Accept only cookies from the Site you are viewing.

For any question relating to the management of cookies on our Site, you can contact us at the following address: hotelauperigordnoir@outlook.fr.

10. Changes to the privacy policy

We reserve the right to change this privacy policy at any time. Any changes will be posted on this page with an updated date.

11. Contact

If you have any questions about this privacy policy or your personal data, you can contact us at the following address:
‍L'Eau Claire SARL - 395 route de la Genèbre, 24390 Hautefort, France
Email: contact@auperigordnoir.fr
‍Phone: +33 5 53 42 77 50