The customer must use the rented thing in a good way. The rooms made available to customers are checked, functional and in good condition. Guests are invited to report any deficiencies immediately to the hotel reception.
In the event of a problem, the customer must incur civil liability. In the event of damage, the hotel reserves the right to charge the customer for the cost of repair or replacement. The same applies for any violation noted after the customer's departure, the amount of compensation will be debited from the customer's card. In the event of voluntary or involuntary damage to equipment, objects, furniture belonging to the hotel, the hotel may require full reimbursement with a penalty and damage of €1000 to €2,000. The hotel may require a cleaning fee if the room is left in a condition that will be deemed unsuitable. In the event of deterioration of the floor, bedding, box spring, the hotel will require reimbursement of the damage with a minimum fee of €500 for rehabilitation and for not being able to rent the rooms again.
In general, the customer must pay for damage caused directly to the hotel. He can use his insurance (if he wishes to be reimbursed) for all the voluntary or involuntary damage he will cause during his stay. All rooms are non-smoking. The hotel reserves the right to claim the amount of one night's stay for additional cleaning costs from the guest who smokes in their room. If the customer wishes to continue smoking inside or outside the areas indicated, they will be asked to leave the hotel.
In case of non-compliance with the hotel's internal regulations (read the internal regulations below) the customer will be invited to leave the hotel without being able to demand any refund. The hotel reserves the right to collect the amount of consumption not declared at departure as well as room damage. This amount will be taken from the bank imprint provided at the time of booking. The hotel will have no obligation to notify the customer but can provide him with an invoice on request.
The customer is also solely responsible for the information provided at the time of booking. We cannot be held responsible for erroneous or fraudulent information provided by the Customer. In addition, only the customer is responsible for any reservation made, both in his personal name and on behalf of third parties, including minors, unless he demonstrates fraudulent use that is not the result of any fault or negligence on his part. In this regard, we must be immediately notified of any misappropriation or fraudulent use of his email address. In particular, the customer undertakes, by making a final reservation of a service, to pay the price and to respect the specific conditions relating thereto. In fact:
- Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the reservation of the service at the customer's expense, without prejudice to any action that we may take against the customer;
- The customer must not invite into the establishment a person whose behavior is likely to harm the establishment;
- The customer must not bring drinks or food from outside sources into the establishment (rooms and common areas), unless the establishment has clearly authorized this in advance;
- The establishment is 100% non-smoking; this means that smoking is not allowed in the establishment, including in the rooms;
- The client must not interfere with the operation of the establishment and must not compromise the safety of the establishment or the people who are there;
- More generally, any behavior contrary to good morals and public order within the establishment as well as the non-compliance with the establishment's internal regulations, will cause the director of the establishment to ask the customer to leave the premises without any compensation and/or without any refund if a payment has already been made. In the event that no payment has yet been made, the Customer must pay the price of the services consumed before leaving the premises;
- Minors can only stay in an establishment accompanied by an adult and provided with a personal identity document. If the accompanying person is an adult other than the parents, the adult must have parental authorization from the child's parents. The establishment may request these elements;
- The customer also undertakes that the computer resources made available to him by the establishment (in particular the WiFi network) are in no way used for the purposes of reproduction, representation, provision or communication to the public of works or objects protected by copyright or by related rights, such as texts, images, or related rights, such as texts, images, photographs, photographs, musical works, audiovisual works, software and video games, without the authorization of the holders of the rights provided for. In books IEr and II of the Intellectual Property Code when such authorization is required. The customer is also required to comply with the security policy of the establishment's Internet access provider, including the rules for the use of security means implemented in order to prevent the illicit use of computer resources and to refrain from any act that undermines the effectiveness of these means.
The customer is responsible for all damage caused by him and/or his guests within the establishment and bears all costs generated by this damage and/or by non-compliance with the above rules. We reserve the right to intervene if necessary and to take any appropriate action against the customer.
